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Miriam Llamas

Your data and choices

Privacy Policy

Last updated: 29 July 2026

This notice explains how Miriam Llamas collects, uses, stores and protects personal data when you use this website, contact Miriam, join The Pivot Method waitlist or receive related communications.

1. Who is responsible for your data

Miriam Llamas is the data controller for personal data processed through this website and The Pivot Method. You can contact Miriam about privacy matters using the email address or contact form provided on this website.

2. Personal data we collect

We collect only information that is reasonably necessary to operate the website, respond to you and provide the services you request.

  • Contact details, including your name and email address.
  • Information you submit through contact, waitlist or discovery-call forms.
  • Your communication preferences and evidence of consent.
  • Programme administration and payment records if you become a client.
  • Technical information such as IP address, browser type, device information, timestamps and basic server logs.
  • Analytics information only where optional analytics is enabled and you have consented.

3. How we use personal data and our lawful bases

Under the GDPR and UK GDPR, we must have a lawful basis for each use of personal data. Depending on the context, we rely on consent, steps taken at your request before entering a contract, performance of a contract, compliance with legal obligations, or legitimate interests that do not override your rights.

  • To respond to enquiries and arrange Discovery Calls.
  • To manage the waitlist and send programme updates where you have consented.
  • To deliver The Pivot Method and administer client relationships.
  • To maintain security, prevent spam and troubleshoot the website.
  • To meet accounting, tax, safeguarding and other legal obligations.
  • To understand website performance through optional analytics, but only after consent.

4. Email marketing

We send marketing and waitlist emails only where you have asked to receive them or where another lawful basis permits it. You may unsubscribe at any time using the link in an email or by contacting Miriam. Unsubscribing does not affect essential service communications relating to a booking or programme.

5. Cookies and similar technologies

The website uses essential browser storage to remember your privacy choice and support core functionality. Optional analytics technologies are disabled unless you actively accept them through the cookie banner. You can reject optional storage without losing access to the website and can change your choice at any time using “Cookie preferences” in the footer.

If no analytics service is configured, accepting analytics will not cause analytics cookies to be placed.

6. Service providers and international transfers

We may use carefully selected providers for website hosting, email delivery, newsletter management, scheduling, video calls, payment processing and professional administration. They process data only as needed to provide their services and are required to protect it.

Some providers may process data outside the UK or European Economic Area. Where required, we use an adequacy decision, approved standard contractual clauses or another lawful transfer safeguard. You may contact Miriam for information about safeguards relevant to your data.

7. How long we keep data

We retain personal data only for as long as necessary for the purpose collected, including legal, accounting and dispute-resolution requirements. Retention is reviewed periodically.

  • General enquiries are typically retained for up to 24 months after the last communication.
  • Waitlist and marketing records are kept until you unsubscribe or consent is otherwise withdrawn; limited suppression records may be retained to honour your choice.
  • Client, contractual and payment records may be retained for up to seven years where required for legal or tax purposes.
  • Security and server logs are normally retained for a short operational period unless needed to investigate an incident.

8. Your data protection rights

Subject to applicable law, you may ask us to exercise the following rights. We may need to verify your identity and will normally respond within one month.

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete data.
  • Request deletion of your data.
  • Restrict or object to certain processing.
  • Receive eligible data in a portable format.
  • Withdraw consent at any time without affecting earlier lawful processing.
  • Object to direct marketing at any time.

9. Security

We use reasonable technical and organisational measures designed to protect personal data against accidental loss, misuse, unauthorised access, alteration and disclosure. No internet service can guarantee absolute security, but suspected personal-data breaches are assessed and reported where legally required.

10. Children

This website and The Pivot Method are intended for adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has submitted data, please contact Miriam so it can be reviewed and deleted where appropriate.

11. Complaints

Please contact Miriam first so there is an opportunity to resolve your concern. You also have the right to complain to the data protection supervisory authority in the country where you live or work, or where you believe an infringement occurred.

12. Changes to this notice

We may update this notice when services, providers or legal requirements change. The current version and effective date will always appear on this page.