Terms & Conditions

The website and The Pivot Method are provided by Miriam Llamas. By using the website, you agree to these terms. A programme booking becomes binding when your place is confirmed and payment is accepted. Any specific written booking terms shown before payment also form part of the agreement.

The Pivot Method is intended for adults aged 18 or over. A Discovery Call may be used to assess whether the programme is an appropriate fit. Miriam may decline or discontinue participation where the programme is not suitable, where safe and constructive participation is not possible, or where professional support outside Miriam’s scope would be more appropriate.

The Pivot Method provides coaching, reflection exercises, self-discovery tools, IKIGAI mapping and related educational resources. Coaching is not psychotherapy, medical care, crisis support, financial advice or legal advice and does not diagnose or treat any condition.

You remain responsible for your decisions, wellbeing, actions and results. If you need mental-health or medical support, contact an appropriately qualified professional. In an emergency, contact your local emergency service.

The programme includes eight private online coaching sessions and the resources described on the programme page at the time of booking. Dates, session length, platform access and any between-session support will be confirmed before enrolment.

You are responsible for attending on time and maintaining a suitable device, internet connection and private environment. Reasonable adjustments can be discussed before the programme begins.

Current pricing is displayed on the programme page. Unless stated otherwise, fees are quoted in US dollars. You may pay in full or use an offered payment plan. Payment-plan instalments are a commitment to pay the full programme fee and are not a subscription that can be cancelled at will after the programme begins.

You are responsible for any bank, currency-conversion or payment-provider charges. Access may be paused for overdue payments after reasonable notice.

If mandatory consumer law gives you a cooling-off period, including a 14-day right for many UK and EU distance contracts, that right applies. If you expressly ask for services to begin during the cooling-off period and then cancel, you may be charged a proportionate amount for services already supplied. The right may end once a service has been fully performed with your prior agreement and acknowledgement.

Nothing in these terms removes rights that cannot lawfully be excluded in your country.

Please provide at least 24 hours’ notice to reschedule a session. A session cancelled with less notice or missed without notice may be treated as used, except where exceptional circumstances make that unreasonable. Sessions must be completed within the programme period or any written extension agreed with Miriam.

Outside applicable statutory cancellation rights, refunds are not normally available once the programme has begun because time and capacity are reserved for you. If Miriam cancels a session, it will be rescheduled. If Miriam cannot deliver a material remaining part of the programme, you will receive an appropriate refund for the undelivered portion.

Miriam will treat information shared during coaching as confidential and will not disclose it without permission unless disclosure is required by law, necessary to protect someone from a serious risk of harm, required for confidential professional supervision, or needed to establish or defend legal rights.

Online communications cannot be guaranteed completely secure. You are responsible for choosing a private location and protecting access to your devices and meeting links.

All website content, The Pivot Method framework, worksheets, recordings, exercises and programme materials are owned by or licensed to Miriam Llamas. Your purchase grants you a personal, limited, non-transferable licence to use supplied materials for your own development.

You may not reproduce, sell, publish, share, teach, adapt or commercially exploit programme materials without prior written permission. You may not record a session without everyone’s prior agreement.

You agree not to misuse the website or behave in a threatening, discriminatory, abusive or unlawful way. Miriam may suspend or end access for serious or repeated breaches. Where services are ended because of your material breach, refunds are subject to applicable consumer law and the value of services already provided or reserved.

Personal growth and coaching outcomes vary. Miriam does not guarantee a particular decision, career change, income, relationship result or other outcome. Testimonials describe individual experiences and are not promises of what you will achieve.

We aim to keep the website accurate and available but cannot promise uninterrupted or error-free access. Links and integrations operated by third parties are governed by their own terms and privacy practices. We are not responsible for third-party content outside our reasonable control.

Nothing in these terms excludes liability that cannot legally be excluded, including liability for fraud or fraudulent misrepresentation, or death or personal injury caused by negligence. Subject to mandatory law, Miriam is not liable for indirect or consequential loss or for decisions you make based on coaching.

Where liability can lawfully be limited, total liability arising from the programme will not exceed the fees you paid for the services giving rise to the claim. Your statutory consumer rights remain unaffected.

Neither party is responsible for delay or failure caused by events outside reasonable control. Where possible, affected sessions will be rescheduled or delivered by a reasonable alternative. If a substantial part cannot be delivered, cancellation and any appropriate refund will be handled fairly and in accordance with applicable law.

These terms are governed by the law that applies to the agreement under applicable consumer and conflict-of-law rules. Any mandatory rights and right to bring proceedings in your home jurisdiction remain unaffected.

Please contact Miriam first if a concern arises so both parties can try to resolve it informally and in good faith.

We may update these website terms from time to time. The terms accepted at booking will continue to govern that booking unless a change is required by law or agreed with you.

For questions about these terms, use the contact details or contact form on this website.